Shipping Policy

Thank you for shopping with JOCO Specialty Coffee. We are committed to roasting and shipping fresh coffee so you can enjoy the best possible experience.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During periods of high order volume, processing times may be slightly longer.

Shipping Rates and Delivery Estimates

Shipping rates and delivery times are calculated at checkout based on your location and the selected shipping method.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery delays may occasionally occur due to factors outside of our control.

Shipping Carriers

We ship orders using trusted carriers such as USPS, UPS, or other available courier services depending on the shipping option selected at checkout.

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. JOCO Specialty Coffee is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at hello@jococoffee.com. While we will do our best to help, we cannot guarantee that changes can be made once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the carrier, JOCO Specialty Coffee is not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but you cannot locate it, we recommend contacting the shipping carrier directly for assistance.

If you need help locating your shipment, please feel free to contact us and we will do our best to assist you.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at hello@jococoffee.com with your order number and photos of the damaged package or product so we can review the issue and assist you.

Perishable Products

Because our coffee is a perishable food product, we are unable to accept returns once an order has been shipped or delivered. Please refer to our Return & Refund Policy for additional details.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: hello@jococoffee.com
Response time: 1–2 business days